Bangla Voice AI
One voice brain that answers every incoming call and makes every outgoing one, in Bangla, bound to your systems and your rules.
Most regulated Bangladeshi enterprises run two voice operations: an inbound contact centre that closes at night, and an outbound tele-calling floor that reaches a small fraction of its list. This service is one engine behind both. On inbound, every call is answered in Bangla, identity is verified in tiers, and the figures stated came from your core system on that call rather than from the model. On outbound, campaigns run against your list with regulated-industry consent, retry policy and quiet hours, and every outcome is written back to your CRM or collections system before the call ends. Recording is append-only. Deployment is cloud or on-premise, which matters for buyers with data residency obligations.
Every part of the pipeline, handled.
Inbound: every incoming call answered in Bangla, 24/7, with the agent screen populated before human handover
Outbound: OTP confirmation callbacks, collection reminders, renewal, delivery coordination, satisfaction surveys
Bangla script, English and romanised Bangla, locked to the customer's choice for the whole call
Tiered identity verification before anything sensitive is disclosed, written as a table your risk team can read
No-hallucination guard: every balance, due date or policy figure stated came from your system on that call
Regulated recording with consent prompt, quiet hours and retry policy enforced at the engine, not the agent
Writes outcome, promise-to-pay or disposition back to your CRM or core system before hangup
Caller history unified across voice, WhatsApp and web, so a customer who switched channels is not restarted
Deployed cloud or on-premise, with in-country hosting where regulators require it
One engine answers at midnight and dials in the morning, and the audit trail is the same shape for both.
You should be looking at this if you are:
Banks and NBFIs running inbound hotlines plus outbound collections and renewal
Insurance companies with renewal, claim-status and policy enquiry voice volume
Telco and utility operators where after-hours failures do not pause for the hotline to open
Hospital and diagnostic chains where booking and report queries run on phone lines
National service networks where the sales footprint is larger than the service footprint
From intake to live, four steps.
Two-week instrumented look at your current voice volume. Call reasons, after-hours gap, outbound reach rate, repeat-contact share. Findings are yours whether or not we work together.
Which systems the engine reads from and writes to, which operations it may perform, which must hand to a person, consent and retention rules. Signed before build.
Catalogue, policies, verification rules, tone and regulated scripts, built as a pack and reviewed by your risk team before anything is live.
One inbound journey and one outbound campaign, on a defined subset of real traffic, with a measured before-and-after.
Widen call type by call type and region by region. Training and handover documentation for your own team.
The three we hear most.
Does this replace our phone system?
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No. The engine sits in front of what you already run and talks to it over SIP or your contact-centre platform's interface. Replacing a phone system is a multi-year capital decision and it is not what this is.
Will callers know they are speaking to a system?
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Yes, and they are told at the start. We do not design systems that conceal it.
Can it run on-premise?
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Yes. On-premise is a supported deployment, which matters for banks and buyers with data residency obligations.