Legal · Acceptable Use

Acceptable Use Policy.

The floor every deployment sits on, whatever the signed scope says. Concerns to legal@nexxorex.com.

Last updated · November 2026Governing law · Bangladesh

Why this policy exists

A conversation engine will do what it is told to do. The signed scope says what each deployment is permitted to do; this policy is the floor that applies to every deployment, whatever that scope says.
It is written against Bangladeshi law (the ICT Act 2006, the Digital Security Act 2018, the Bangladesh Telecommunications Regulations, and the draft Personal Data Protection Act 2023), and against the terms of our upstream model providers.

Impersonation: representing the engine as a specific real person without that person's consent, or as a government or regulatory authority.
Deception at scale: fabricating calls, messages or reviews meant to look organic, political astroturfing, or wash-trading content.
Harassment or threats directed at a specific person, including repeated unwanted contact after a stop request.
Collection of regulated personal data (health records, financial records, biometric data, data of children under 14) outside the lawful basis in the signed scope.
Any process that extracts, resells or exports personal data to another operator without a written data-processing agreement in place.
Operating a service that promotes, enables or finances activity illegal under Bangladeshi law.

That they are speaking to a system, at the start of the call. We do not design systems that conceal it.
That the call is being recorded, before any sensitive turn, in the language the caller chose.
How to reach a human on the same call, in one sentence, before the second system turn.

Quiet hours (21:00 to 08:00 local Bangladesh Standard Time by default) are enforced at the engine for every outbound campaign. A buyer may widen the window only on evidence of lawful basis.
Retry policy caps apply per campaign and per phone number. We refuse to run campaigns that override those caps.
A stop request on any channel stops that number across every channel the campaign uses, within the same business day.

Every deployment is instrumented. Policy breaches surface in the audit log before they are visible from the outside.
A breach triggers an immediate written notice to the account owner and, for serious breaches, suspension of the deployment pending remediation.
Repeat or wilful breaches terminate the engagement, with any paid-forward fees refunded for undelivered scope.

If you believe this policy has been breached, write to the address below with the deployment name and what you observed. We acknowledge inside one business day and respond with findings inside ten.