Legal · Refund & Cancellation

Refund & Cancellation.

Written plainly, so there is nothing to argue about later. Requests to legal@nexxorex.com.

Last updated · November 2026Governing law · Bangladesh

The intake call

The intake call is free of charge and creates no obligation. There is nothing to refund.

50% is invoiced on signature of the scope document. 50% is invoiced at go-live.
If the system is not live in production by the date written in the scope, the signature invoice is refunded in full on your written request.
Delays caused by missing credentials, delayed sign-off or scope changes requested by you pause the clock. Everything else does not.
If you cancel the engagement before go-live for reasons other than our delay, the signature invoice is not refunded, because the work it funded has already been done.

Milestones are billed as reached and are not refundable once a demoable deliverable has been accepted in writing.
If a milestone is rejected in writing within five business days of delivery, the invoice for that milestone is cancelled or refunded.
Cancelling the engagement part way through ends billing from the day of cancellation. No further milestones are invoiced; completed milestones remain due.

Monthly retainers run month to month. Cancelling before the next billing date ends the retainer at the end of the current month, with no further charges.
Pre-paid annual retainers are refundable pro-rata for whole unused months on written request.

Usage charges are billed in arrears on actual consumption. They are not refundable, because the upstream providers (voice carrier, model provider, SMS gateway) have already been paid.
If a usage spike was caused by a defect in our software, the overage above your normal monthly usage is credited to the next invoice.

Write to the address below with the engagement name and the reason. We acknowledge inside one business day.
Approved refunds are processed inside ten business days to the same account that paid the invoice. Cross-border refunds take longer and we tell you the realistic timeline when we acknowledge.

VAT where applicable is charged on each invoice. When a refund is issued, the VAT portion is refunded with it, and the credit note is filed with the authority.